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Terms and conditions

This page outlines the terms and conditions of the use of this web site, and does not override the Terms and Conditions of Trading from Dun-Bri Group, but work in support of them.

For more information, or a copy of their terms and conditions please contact us.

 

Definitions

“We”, “Us” or “the Company” – means Dun-Bri Group t/a Emergency Vehicle Solutions

 

“You” – means a user of this Website or other sales service

 

“Website” – means the website at emergencyvehiclesolutions.co.uk, which is reachable from other domains

 

“Personal Information” – means the details provided by you on registration or during an order

 

“Cookies” – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer

 

“United Kingdom” – means England, Wales, Scotland, Northern Ireland and the Channel Islands

 

1. Ordering from us

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.  You can find out more by reading our Privacy policy.

For most products sent directly from our warehouse, your credit/debit card will be charged when your order is despatched.

If the product is being delivered direct to you from a supplier, for instance in the case of larger products such as electrical appliances and furniture, you may be charged at any point between confirmation of your order and despatch.  The exact timing of this will vary according to supplier and the product you have ordered.

 

2. Non-acceptance of orders

Non-acceptance of an order may be a result of one of the following:


•         The product you ordered being unavailable from stock
•         Our inability to obtain authorisation for your payment
•         The identification of a pricing or product description error
•         Your not meeting the eligibility to order criteria set out in the main Conditions

 

3. Delivery schedule

We deliver your order as soon as we can, based on the delivery method you selected at time of checkout.  We will normally send your order to you in 1-2 business days.  International orders are generally received in under 7 days.

 

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.  Please quote your order number in all correspondence.

 

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

 

4. Returns policy

Your rights to return goods are protected under the EU Distance Selling Directive.

 

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.  Your refund will be paid within 30 days.

 

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or incorrectly described.

 

Any goods returned that are not faulty should be in their original, saleable condition without being installed, otherwise fitted or used and will require Returns Authorisation prior to sending the item(s) back to us.

 

Ensure that you use a suitable courier or service to return your item(s) which have insurance and tracking abilities to avoid loss.

 

We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:


•         Products which have been specifically made for you, such as customised lightbars; or special ordered products such as dual-colour items
•         Any product that has been installed, except where an item may not be repaired
•         Any consumable item that has been opened
•         Gift vouchers or other credit notes

 

5. Access and indemnity

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

 

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

 

6. Third-party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 

7. Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

 

8. Changes to the Website and these Conditions

We reserve the right to:


•         modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
•         change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.  It is your responsibility to check regularly to determine whether the Conditions have been changed.

 

If you do not agree to any change to the Conditions then you must immediately stop using the Website.